Refund policy

Last Updated: June 29, 2026

Thank you for shopping with Western Vintage. We want you to be happy with your order, but we also keep things fair, simple, and clear.

This Return & Refund Policy explains how returns, exchanges, refunds, damaged items, and incorrect orders are handled.

By placing an order with Western Vintage, you agree to the terms below.

1. Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unworn

  • Unwashed

  • Unused

  • Free of stains, odors, pet hair, smoke, deodorant marks, or damage

  • In its original condition

  • Returned with original tags, packaging, or product materials when applicable

Items that do not meet these conditions may be denied.

2. Items Not Eligible for Return

The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Final sale items

  • Limited drops

  • Custom items

  • Made-to-order items

  • Embroidered items

  • Sale or clearance items

  • Gift cards

  • Items that have been worn, washed, altered, stained, damaged, or used

  • Items returned without approval

Western Vintage reserves the right to deny any return that does not meet this policy.

3. How to Start a Return

To start a return, contact us through the contact information listed on our website.

Please include:

  • Your order number

  • Your name

  • The item you want to return

  • The reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Do not send items back without contacting us first. Returns sent without approval may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an issue on our end.

Original shipping charges are non-refundable unless the return is due to our mistake.

We recommend using a trackable shipping method. Western Vintage is not responsible for return packages that are lost, stolen, delayed, or delivered to the wrong address by the carrier.

5. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved or denied.

If approved, the refund will be issued to the original payment method.

Please allow time for your bank, card provider, or payment processor to post the refund after it has been issued.

Shipping charges, return shipping costs, and any applicable fees may not be refundable unless the return is due to our mistake.

6. Exchanges

Exchanges may be available depending on product availability.

Because some Western Vintage products are limited drops, small-batch items, or embroidered items, we cannot guarantee that the same item, size, or color will be available for exchange.

If an exchange is not available, we may offer a refund or store credit if the item qualifies under this policy.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

We will review the issue and determine whether a replacement, exchange, refund, or other solution is appropriate.

Damage caused by normal wear, improper washing, drying, storage, misuse, or customer handling is not considered a defect.

8. Wrong Size Ordered

Customers are responsible for checking product descriptions, size charts, and fit information before purchasing.

If you ordered the wrong size, the item may be eligible for return or exchange only if it meets the return conditions listed in this policy.

Return shipping costs for size exchanges or size-related returns are the customer’s responsibility unless the wrong item was sent by Western Vintage.

9. Lost, Stolen, or Delivered Packages

If tracking shows that your order was delivered but you did not receive it, please check with neighbors, household members, apartment offices, mailrooms, or your local carrier office.

Once an order is handed off to the shipping carrier, Western Vintage is not responsible for lost, stolen, delayed, or misdelivered packages.

Packages marked as delivered by the carrier are not automatically eligible for refund or replacement.

10. Returned Packages

If a package is returned to Western Vintage because of an incorrect address, failed delivery attempt, refusal, unpaid customs fees, or carrier issue, we will review the order once the package is received back.

Additional shipping fees may be required to resend the package.

Original shipping charges may not be refundable.

11. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellations once an order has been placed, processed, embroidered, packed, or shipped.

If an order has already shipped, it must follow the normal return process if eligible.

12. Delayed or Unshipped Orders

Delayed or unshipped orders are handled according to our Shipping Policy and applicable law.

If we are unable to ship your order within the stated timeframe, we will contact you and provide options as required by applicable law.

13. Abuse of Return Policy

Western Vintage reserves the right to deny returns, refunds, exchanges, or future orders if we suspect fraud, return abuse, policy misuse, chargeback abuse, or dishonest claims.

14. Contact

For returns, refunds, exchanges, damaged items, incorrect orders, or customer support, please contact us through the contact information listed on our website.