Shipping policy

Last Updated: June 29, 2026

Thank you for shopping with Western Vintage. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after purchase.

By placing an order with Western Vintage, you agree to the terms outlined below.

1. Order Processing

Orders are processed as quickly as possible after payment is completed.

Processing times may vary depending on product availability, order volume, limited drops, embroidered items, holidays, weather, or other circumstances outside of our control.

Some products may be designed in-house, embroidered in-house, made in small batches, or released in limited quantities. These items may require additional processing time.

2. Shipping Times

Shipping times shown at checkout, on product pages, or in order updates are estimates only. They are not guaranteed delivery dates unless specifically stated.

Once your order is shipped, delivery time depends on the shipping carrier and the shipping method selected at checkout.

Western Vintage is not responsible for carrier delays, weather delays, holiday delays, incorrect routing, or other issues caused after the package has been handed off to the carrier.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout when applicable.

Rates may vary based on order size, weight, destination, shipping method, and carrier availability.

Any free shipping offers, discounts, or promotions may be changed, limited, or ended at any time.

4. Tracking Information

Once your order ships, you may receive tracking information by email or through the contact information provided at checkout.

Please allow time for tracking updates to appear. Carriers may take additional time to scan and update package movement.

If tracking shows that your package is still moving through the carrier network, please continue following the tracking information provided by the carrier.

5. Customer Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

Please double-check your name, address, apartment number, unit number, city, state, ZIP code, and contact information before placing your order.

If you enter the wrong shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order is placed.

If an order ships to an incorrect address provided by the customer, Western Vintage is not responsible for replacing, refunding, or rerouting the order.

6. Lost, Stolen, or Misdelivered Packages

Once an order is handed off to the shipping carrier, Western Vintage is not responsible for lost, stolen, delayed, or misdelivered packages.

If your tracking shows that the package was delivered but you did not receive it, please check around your delivery location, with neighbors, household members, apartment offices, mailrooms, or the local carrier office.

You may need to file a claim directly with the shipping carrier for lost, stolen, or misdelivered packages.

Western Vintage will review package issues when possible, but we do not guarantee replacements or refunds for packages marked as delivered by the carrier.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

We will review the issue and determine whether a replacement, exchange, refund, or other solution is appropriate.

Items damaged by normal wear, improper care, washing, drying, storage, or customer misuse are not considered shipping damage.

8. Delayed Orders

We work to ship orders within the timeframe stated at checkout, on the product page, or in your order communication when a timeframe is provided.

If we are unable to ship your order within the stated timeframe, we will contact you and provide options as required by applicable law.

If no specific shipping timeframe is provided, we will work to ship your order within a reasonable timeframe.

9. Limited Drops, Preorders, and Small-Batch Items

Some Western Vintage products may be limited drops, preorder items, small-batch releases, or embroidered items.

These items may have different processing or shipping timelines than standard in-stock products.

If a product has a special timeline, we will do our best to include that information on the product page, at checkout, or in order communication.

10. International Shipping

International shipping may be available only if shown at checkout.

Customers are responsible for any customs fees, duties, taxes, import charges, or additional delivery fees required by their country or carrier.

Western Vintage is not responsible for international shipping delays caused by customs, border processing, carrier issues, or local delivery services.

11. Returned Packages

If a package is returned to Western Vintage because of an incorrect address, failed delivery attempt, refusal, unpaid customs fees, or carrier issue, we will review the order once the package is received back.

Additional shipping fees may be required to resend the package.

Original shipping charges may not be refundable.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been placed, processed, embroidered, packed, or shipped.

13. Returns and Exchanges

Returns, exchanges, and refunds are handled according to our Return Policy.

This Shipping Policy does not replace or override our Return Policy, Terms of Service, or Privacy Policy.

14. Contact

For shipping questions, order issues, tracking help, damaged items, or customer support, please contact us through the contact information listed on our website.